Terms and Conditions

About us

Valet-V, your modern day mobile vehicle cleaning and detailing professional. Revolutionising the Vehicle Care Industry.

As a technology company, we link users to our own network of Mobile Vehicle Cleaning and Detailing Technicians, bringing convenience, quality and time-saving solutions to people looking for on-demand vehicle cleaning and detailing services, wherever they are, all at the tap of a button.

Use of Site

You may only use this site to browse the content, make legitimate service bookings and shall not use this site for any other service bookings, including without limitation, to make any speculative, false or fraudulent service bookings. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on time slot availability. Should we have available openings, bookings will be processed the same day provided and the applicable services performed accordingly.

Should there be no service availability for the time slot selected, an alternative date and time will need to be selected.

Every effort is made to effect performance of your service timeously, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Valet-V will contact you via cell phone and provide you with an acceptable alternative time slot to perform your service.

Delivery Policy
(be specific)

When you click to make a service booking with us, legal obligations arise and your right to refund of monies charged to your credit card, or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any service booking through this site unless you understand and agree to all our terms and conditions. Once payment is made for the service booking, it is deemed that you have read and understood the terms and conditions for such service booking. If you have any queries, please contact us before making any purchase for any service through this website.

Service Delivery

Please ensure the correct service delivery address is provided from the outset.

Service Booking processing

Service booking processing will only begin once we receive a confirmed service booking..

Refunds/returns Policy

Should you for any reason wish to cancel your service booking, you are requested to do so at least 2 hours before your scheduled service.

Should your credit / debit card have been incorrectly debited by us, you will be refunded within 24 hours of the original transaction.

Disclosure of outlet country at time of payment

South Africa

First National Bank Bank

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Valet-V will always endeavour to offer you competitive prices on current services offered. Your

total booking price will include the price of the service, plus any applicable value added tax.

Valet-V reserves the right to change pricing at any time, without prior notice.

Credit / Debit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card, please utilise one of the other payment options.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have completed your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Valet-V as a beneficiary on your internet banking and use the unique order number in the reference line for your payment.

Banking Details:
Bank                            : First National Bank Johannesburg
Branch No.                  : 250655
Account Name             : Nannow Group (Pty) Ltd Trading as Valet-V
Account No.                : 62726786984
Account Type              : Current

Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions 

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Valet-V and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in any way and understand the legal implications thereof. Should I be found to be in violation of this agreement, I understand that I will be held liable for all legal costs incurred by Valet-V for any civil action, or any legal action deemed necessary against me.

Contact Details

Physical address: 191 San Juan Avenue, Berario, Northcliff, Johannesburg

Postal address: P.O. Box 4604, Cresta, 2118

Email address: admin@valet-v.co.za

Phone numbers: 083 326 2471

Fax numbers

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.